1. Data Controller

Order Nordic AB is the data controller responsible for the processing of personal data related to our services, products, and digital channels.

Contact details:
Order Nordic AB
Organization Number: 556203-0451
Email: info@order.se

 
2. What Information Do We Collect?

We collect and process the following types of personal data:

Name
Address
Personal Identification Number (if necessary)
Mobile and telephone numbers
Email address
IP address
Order history and purchasing patterns
Payment methods
User behavior on our website and digital channels
Information you provide when contacting customer service
 
3. Purpose of Processing

We process your personal data to:

Administer orders, deliveries, and payments
Provide customer service and support
Send marketing materials, newsletters, and offers
Improve our website and services through analysis of user behavior
Comply with legal obligations (e.g., accounting law)
Prevent fraud and ensure security
 
4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: When you make a purchase or use our services
Consent: For newsletter subscriptions or direct marketing
Legal obligation: To comply with Swedish law
Legitimate interest: To improve our services and communications
 
5. Marketing and Profiling

We analyze your personal data to tailor our marketing to you. This may include sending targeted offers based on previous purchases or activities on our website and social media.

We use tools such as Google Analytics, which may involve transferring your data to servers outside the EU/EEA. Google may share data with third parties as required by law. We ensure that such transfers comply with applicable data protection laws, for example by using Standard Contractual Clauses (SCC).

 
6. Cookies and Tracking Technology

We use cookies to enhance user experience and analyze traffic on our website. Cookies help us remember your preferences, show relevant offers, and measure the effectiveness of our campaigns.

You can manage your cookie settings in your browser. Please note that some website features, such as e-commerce, may not work without cookies.

Read more in our Cookie Policy here.

 
7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes described in this policy or as required by law.

Examples:

For marketing: up to 3 years after the customer relationship ends
For accounting purposes: 7 years according to accounting law
For active customer relationships (e.g., installment plans or newsletters): ongoing until consent is withdrawn
 
8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to processing for direct marketing
Withdraw consent at any time
Request data portability (for data based on consent or contract)
File a complaint with the Swedish Authority for Privacy Protection (IMY)
To exercise your rights, please contact us in writing via email.

 
9. Disclosure to Third Parties

We never sell your personal data. However, your data may be shared with:

Transport companies
Payment service providers
IT suppliers
Analytics services such as Google Analytics
These parties act as data processors and may only process your data according to our instructions. We have agreements in place to ensure the protection of your data.

 
10. Changes to the Policy

Order Nordic AB reserves the right to update this policy at any time. The latest version will always be published on our website. We recommend reviewing the policy regularly to stay informed about any changes.

 
11. Contact

If you have any questions about our privacy policy or how we process your personal data, please contact us at:
Email: info@order.se